Post by Derek JanssenAnyone have any early info on this new frequent-DVD-buyer program Disney
http://disney.go.com/disneymovierewards/
Found a shot of the insert on UltimateDisney.com,
http://lighthousenews.us/photos/tlm/b1.jpg , but even they hadn't seem
to have gotten any details yet.
Derek Janssen (can you tell I'm starting to get anxious about that new
Disney Visa?) :)
It's basically a "frequent buyer" program. Here's more details:
Enjoy these great member benefits:
* Special Disney Movie Rewards eNewsletter on exciting upcoming Disney
movie releases
* Discounts and special offers on Disney DVDs
* Special preview opportunities
* Access to exclusive Disney Movie Rewards one-of-a-kind experiences,
digital downloads and Disney merchandise
* Chances to win exciting prizes in our Disney Movie Rewards Instant Win
Games
Disney Movie Rewards FAQ
Registration [TOP]
Why do I need to register?
You need to register so that we can track your points, allowing you to
redeem them for great rewards. By registering, we're able to show you
all of your account information including your point and redemption
history. We can also ship rewards to you based on the profile
information you provided.
How do I create a Disney Movie Rewards Account?
1. First, go to www.DisneyMovieRewards.com and click on the "Join
Now" button.
2. If you are already a registered Disney guest, you may use your
existing user name and password. Just go to the Login section and submit
your existing information.
3. If you don't already have a user name and password from another
Disney account, follow the instructions to fill out the registration
form and create an Account. To create an Account, you must have a unique
valid email address. Limit one (1) Account per person. The person who is
the authorized email account holder of the email address indicated when
registering must provide date of birth information when registering for
an Account and will be deemed the participant.
Who may join the Disney Movie Rewards program?
The program is open to legal residents of the 50 United States (and the
District of Columbia) who are 13 years and older at the time of
enrollment. Some items for redemption are available only to those 18 or
21 years and older. Employees, directors and officers of Buena Vista
Home Entertainment, Inc., Disney Enterprises, Inc., ePrize, LLC, their
respective parent companies, affiliates, subsidiaries and agents, and
any agencies or other companies involved in the development or execution
of the Program or production or distribution of Program materials, as
well as their immediate families (parents, siblings, children and
spouse) and persons living in the same household (whether related or
not) are not eligible to enter the Program to collect and redeem points
or win a prize. The promotion is subject to all applicable federal and
state laws and regulations. Void where prohibited by law.
Participation in the program constitutes the participant's full and
unconditional agreement to the Terms and Conditions.
My Account [TOP]
How do I update my account information?
After you login, click on My Account and then Update Profile to change
your account information.
I have a new email address. Can I still login?
You can still login, but you must use the email address that you
registered with originally. Once you are logged in, you can access "My
Account" and then "Update Profile" to update your other account
information, but email address will remain as the one you first set the
account up with.
What if I don't remember my password?
If you don't remember your password, click here and follow the
directions so that we can send you a reminder email with your password.
Points [TOP]
How do I earn Disney Movie Rewards points?
Getting started is easy. Just collect the codes on eligible US Disney
DVDs and select Disney Blu-ray disc releases. You may also earn points
during the Collection Period by answering occasional, specially
identified surveys and/or trivia questions at DisneyMovieRewards.com.
We'll let you know if other methods of collecting points become
available, so check the website for updates. Once you've collected
enough points for your desired reward, you can redeem them at
DisneyMovieRewards.com.
Will all Disney DVDs and Blu-ray discs have a Disney Movie Rewards code?
Only select Disney DVDs and Blu-ray discs will contain a code that can
be redeemed for Disney Movie Rewards. Please view the Eligible Movies
Page at DisneyMovieRewards.com to see which titles are eligible.
Where will I find the Disney Movie Rewards code?
The eligible Disney DVDs and Blu-ray discs will include a special Disney
Movie Rewards insert with a unique code printed on it. The code is 12
characters long, with both numbers and letters.
I tried to enter my code but it came back as invalid. What can I do?
Please verify that you have entered the code correctly. Note that the
letters in the code are all uppercase. If you are still having problems,
let us know by using the Contact Us form.
What if the Disney DVD or Blu-ray disc I purchased is on the Eligible
Movies Page but is missing the Disney Movie Rewards code?
Please let us know immediately by using the Contact Us form.
How do I know how many Disney Movie Rewards points I have?
Once you are logged in to DisneyMovieRewards.com, you can find your
point balance near the upper right corner of the webpage or on your My
Account home page.
How do I redeem my Disney Movie Rewards points?
First, log on to DisneyMovieRewards.com. Browse through the great
rewards and make your selection. Then follow the simple checkout process
to redeem your reward. You'll be asked to confirm your delivery address
to make sure your reward gets shipped to the right place.
My point balance seems wrong. What should I do?
Sometimes your computer's cache (sort of like short-term memory for your
browser) will keep you from seeing the most current information,
especially if your point total changed since you logged in. If your
total seems incorrect, try logging off, close all browser windows, open
a new browser window, and log back in. If that doesn't work, let us know
by using our Contact Us form.
Will my points expire?
You can collect Disney Movie reward points through September 30, 2007
and redeem them through October 31, 2007. Please note that Disney Movie
Rewards points will expire when there has been nine (9) months of
inactivity on your account. We define "inactivity" as not logging on to
the site in the last nine (9) months. You will receive an email message
notifying you that your points will expire after approximately seven (7)
months of inactivity. For more information, please see the Terms &
Conditions.
What rewards can I redeem with my Disney Movie Rewards points?
You can choose from several rewards in a range of categories. Click View
Rewards to browse the latest assortment.
Rewards [TOP]
How do I find the rewards I want?
We make it easy for you to find the rewards you want. Click View Rewards
to browse through rewards by different point value ranges.
Why has the point value changed for some rewards?
As described in our Terms & Conditions., we may occasionally reduce the
number of points needed to acquire certain rewards. These changes will
be based on the number of codes in market, the point values of the codes
available, and opportunities to bring you new rewards. If you previously
redeemed a reward which is later offered for fewer points, please note
that we cannot credit the difference to you.
Why does it say "Limited Quantity" for some reward items?
This is an indication that inventory on this item is limited. If this is
an item you really want and you have the points, you should consider
redeeming your points for it sooner rather than later, as our inventory
may run out.
Can I redeem rewards and have them sent to someone else?
The mailing address that is entered with your account is used to mail
rewards. However, you can update that address at any time by going to My
Account and then selecting the Update Profile option. All rewards can be
delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
How do I know the status of my rewards?
After you redeem points for a reward, you will receive an email
confirmation. If you redeemed a physical reward, you will also receive
an email confirming once it's been shipped. If it's a digital reward,
you'll receive an email to the email address we have on record with
instructions on how to redeem your actual reward.
Is there a limit to the number of rewards I can redeem in a day?
No. If you have enough points to redeem the rewards, there is no limit
by day. However, certain rewards have a redemption quantity limit per
member.
Is there a limit to the number of times I can redeem a particular reward?
Some of our rewards are produced in limited quantities, exclusive to the
Disney Movie Rewards program, and/or are hard to find. To ensure that
each member has the chance to redeem some of the more popular and
limited-quantity rewards, we need to limit multiple redemptions of the
same reward by a member. The limit is noted within the reward detail
information. Go to View Rewards and then select the reward that you
would like to get further information on and the limit will be indicated.
Getting Rewards [TOP]
How are items shipped?
Generally, rewards will be sent via the US Postal Service. However, some
items may be shipped via UPS. Rewards can be delivered to street
addresses only; sorry, but we cannot ship to PO Boxes.
When can I expect to receive my reward?
Physical rewards will be shipped within 6-8 weeks from redemption and
digital rewards should arrive in your email inbox within 72 hours of
redemption. Click here to contact us if you have still not received your
reward.
Technical Questions [TOP]
What web browser do I need to use this site?
The site will perform best with Internet Explorer 6 & above, Netscape 7
& above, FireFox and Mozilla based browsers and Safari (for Mac users).
What version of Flash do I need to use this site?
All Flash content will work with Flash Player 7 and above.
Is the Disney Movie Rewards site safe and secure?
At The Walt Disney Company, the security and confidentiality of your
information is extremely important to us. We have implemented technical,
administrative, and physical security measures to protect guest
information from unauthorized access and improper use. From time to
time, we review our security procedures in order to consider appropriate
new technology and methods. Please be aware though that, despite our
best efforts, no security measures are perfect or impenetrable.
Your Privacy [TOP]
How will you use my personal information?
To learn how the personal information collected in connection with the
Program may be used, please read The Walt Disney Internet Group Privacy
Policy and the Buena Vista Home Entertainment Privacy Policy (click
here). While most redeemed reward items will be shipped to you by Buena
Vista Home Entertainment, some may be shipped directly by the
manufacturer or its agent. In that case, only your shipping information
will be supplied to the manufacturer or agent for fulfillment.
Refer-A-Friend [TOP]
How does the Refer-A-Friend program work?
Click Refer-A-Friend and follow the directions to send an email to your
friend to let them know about Disney Movie Rewards. For the first ten
(10) friends you refer who subsequently enroll in the Program, you will
be given five (5) bonus points. You may collect a maximum of fifty (50)
bonus points during the Collection Period through the Refer-A-Friend
program.
What if a friend is already enrolled in Disney Movie Rewards?
Unfortunately, you won't be eligible to receive bonus points if your
friend is already participating in the program.
What if someone else already referred my friend to Disney Movie Rewards?
The first person who refers someone is the only one who can receive the
bonus points. That's why it's a good idea to refer as many friends as
you can, as soon as you can!
General Questions [TOP]
Why did my DVD not include a Disney Movie Rewards Code?
Only select Disney DVDs and Blu-ray discs will contain a code that can
be redeemed for Disney Movie Rewards. Please view the Eligible Movies
Page to see which titles are eligible.
How do I know how many Disney Movie Rewards points I have?
Once you are logged in to DisneyMovieRewards.com, you can find your
point balance near the upper right corner of the webpage in the Account
Summary section. If you would like a more detailed view of how you
earned those points, click My Account and follow the directions to view
your Point History.
How long does the program run?
The Program begins at 12:00 a.m. Eastern Time (ET) on October 3, 2006
and is scheduled to end at 11:59 p.m. ET on October 31, 2007. Codes may
be entered beginning 12:00 a.m. ET on October 3, 2006 until 11:59 p.m.
ET on September 30, 2007. Individuals will be able to redeem points
beginning 12:00 a.m. ET on October 3, 2006 until 11:59 p.m. ET on
October 31, 2007.
Who can I contact if I have further questions?
First, make sure to check out these FAQs. You may find your answer here
right away. If not, click here to contact us and follow the prompts to
submit your questions. We'll respond to your email address. If you still
have further questions, please call 1-800-430-0144 Monday through
Friday, 9:30 a.m. to 6:30 p.m. Central Time, to speak to a Customer Care
representative.
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